Shipping Policy

Last updated: June 05, 2025

Thank you for visiting and shopping at Pup & Dragon Creations. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

Our products are made to order. All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you by email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Orders are shipped via USPS Ground Advantage,
with an estimated delivery time of 2-5 business days once USPS recieves the package.
Shipping charges are $5.50 per order + $0.50 per item.

* Expedited delivery is only available for orders with delivery addresses within the continental United States. Contact us if you require expedited processing for an additional charge.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Pup & Dragon Creations ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Pup & Dragon Creations is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Pup & Dragon Creations is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Return Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.