What is your return policy?

We don’t accept returns, but we’re happy to offer an exchange within 14 days of delivery. Just make sure the item is in its original condition and packaging. Send us a message and we’ll take care of the rest!

Do you offer custom or personalized orders?

Absolutely! Many of our pieces can be personalized to fit your style or gifting needs. If you don’t see an option listed, just message us—we love helping create one-of-a-kind items!

How long does production and shipping take?

Production typically takes 2–3 days, and standard shipping adds another 3–5 days depending on your location. Production and shipping times can vary slightly—thank you for your patience and support of handmade items!

How do I track my order?

As soon as your order ships, we’ll email you a tracking number. You can use that link to follow your package every step of the way.

How should I care for my wood decor?

We recommend indoor or covered outdoor use. Keep away from direct rain or harsh sun to preserve the finish.

How should I care for my wood coasters?

Wipe clean with a dry or slightly damp cloth. Avoid submerging in water or placing in direct sunlight for extended periods.

Where are your products made?

Every item is proudly handcrafted in Tennessee by Pup & Dragon Creations. We design, cut, paint, and assemble each piece with care—right here in the USA.

Do you ship internationally?

Not at this time—but we’re hoping to offer it in the future!